Skip to content

01Case study

In production

Easy2Do

The operating system behind a real service business.

Sector
CAF · Patronato · administrative services
Where
Milano · Brescia
Since
2021

Easy2Do is a CAF and Patronato service business in Italy with locations in Milan and Brescia. Ahmed is a partner and built the internal operating system: practice tracking, Procura workflows, document handling, a browser extension for staff, and the automation that connects them.

Illustration of the Easy2Do document-processing system

A closer look at the system

Conceptual illustration: document intake, extraction, review and completion
Conceptual illustration: document intake, extraction, review and completion
Conceptual illustration of access boundaries and protected records
Conceptual illustration of access boundaries and protected records

  1. 01 · Business

    A CAF and Patronato service business. Two locations, thousands of practices a year, a community that follows it online.

  2. 02 · Operations

    Every practice moves through the same loop: customer, request, documents, processing, status — and back to the customer.

  3. 03 · Complexity

    Multiply that by portals, deadlines, languages and staff shifts. Manual coordination becomes the bottleneck.

  4. 04 · System

    One operating system: every practice has a state, an owner and a deadline. Staff see the same truth from both offices.

  5. 05 · Automation

    Documents are extracted and validated by AI, portals are filled by the extension, customers are notified automatically.

  6. 06 · Scale

    Milan and Brescia on one system, an online platform under development, and capacity that grows without adding desks.

Demonstration interface

The real system holds customer data and confidential internal workflows. This interface shows the same logic with synthetic data: practices, statuses, owners and the automation log.

Demonstration interface with synthetic data. No real customer information is shown.

01 · Problem

A service office lives on practices: residence permits, tax returns, family reunifications, pensions. Each one is documents, deadlines, portals and people. Growth meant more WhatsApp threads, more paper and more ways for a file to stall unnoticed.

02 · System

One internal system holds every practice with a status, an owner and a deadline. Documents are collected, extracted and validated automatically. A Procura workflow guides mandates end to end. A browser extension puts customer data inside the portals staff already use. A public homepage and an online service platform — currently under development — extend the same system to customers.

03 · Technology

TypeScript end to end: Next.js interfaces, Node.js services, PostgreSQL on Supabase with row-level security, a Chrome extension for portal automation, and Python for document understanding and AI-assisted extraction. Every automated step is logged and reversible.

04 · Impact

Two locations run on one system. Status is visible without asking. Repetitive administration is measured and automated. The business now scales through software instead of extra desks.

  • 2

    Locations

    Milan · Brescia

  • 150K+

    Combined followers

    across social platforms

  • 10

    Recurring business relationships

  • ~50

    Project-scale engagements per year

  • €300K+

    Annual revenue

    projected, not historical

  • €500K+

    Business valuation

    estimated, not audited

Capabilities

  • Practice and status tracking
  • Procura (mandate) workflow
  • Document collection and AI extraction
  • Staff browser extension for portals
  • Customer notifications
  • Public homepage
  • Online service platform — under development

Stack

  • TypeScript
  • Next.js
  • Node.js
  • PostgreSQL
  • Supabase
  • Chrome Extension
  • Python
  • AI extraction

Want a similar system? Let's talk.

Let's talk